Privacy Statement
DATA PRIVACY POLICY
The privacy of your personal data is important to us. We therefore process your data exclusively on the basis of statutory provisions (GDPR and Austrian Telecommunications Act, TKG, 2003). This privacy policy is to inform you about the most important aspects of data processing on our website.
Your rights
You always have a right of access as well as a right to rectification, erasure, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection entitlements have been violated in some other way, you can complain to the supervisory authority. In Austria, the data protection authority is called Datenschutzbehörde.
Contact options
If you contact us through a form on our website, by phone or by e-mail, the data you provide will be stored by us for the purpose of processing your enquiry or request and for the event of follow-up questions. These data will not be passed on to third parties without your consent.
Information about the use of cookies
The following technologies are used on this website: Certain information is gathered depending on your web browser settings. These are automatically sent by your browser to the website operator using a cookie when you visit this website. This information usually concerns your computer assigned IP address as well as the type of operating system and browser installed. A cookie is a small text file that is stored on the hard drive of your computer by a web server. A distinction is made between ‘session cookies’ and ‘permanent cookies’.
Session cookies: A session cookie is created every time you visit this website. Inside the cookie there is a randomly generated, unique identification number which is assigned to your computer. The session cookie is automatically deleted when you close the browser. Session cookies are used to support the functionality of the website and to find out more about your usage of the website, i.e. which pages you visit, which links you use and how long you spend on each page.
Permanent cookies: If permitted by law, permanent cookies will be applied. These cookies are not deleted when you close your browser, but rather remain on the hard drive until they expire after a specified time span or are deleted. The web server identifies the permanent cookie stored on the hard drive of your computer every time you visit this website. By issuing such a permanent, unique identifier for your computer, preferential settings and your usage patterns can be stored in a database. Furthermore, it is possible to determine how frequently you visit this website, how your user habits change and how effective the promotional activities of the website are. No personal data is contained in this information, but rather only the actions you make on your computer. If you access the website via an email that was sent to you, or a ‘user identity’ was created during one of your visits, the information provided by the website or third-party cookies is linked to any information in the data records of the website provider, from which conclusions can be drawn about your identity.
Consent to the use of cookies: Your prior consent is not required for session cookies as they are necessary for the functioning of the website and are deleted as soon as you leave the site. The use of permanent cookies, which store your preferred settings as well as your usage patterns, that are not exactly necessary for the functioning of the website, requires your prior consent. By using the website, you agree to the use of permanent cookies, provided that you have not prevented the installation of cookies by changing the settings on your computer. This is also applicable to third-party cookies.
Web beacons: The website may contain pixel graphics. These are called ‘web beacons’, ‘single-pixel GIFs’ or ‘clear GIFs’. Third-parties can use web beacons in order to learn more about the behaviour of visitors to their website and measure the impact of promotional activities. Web beacons may also be used in promotional emails to determine whether they have actually been opened and user activity triggered. The information contained in web beacons is only linked to your personal data with your prior consent. By clicking on a link in promotional e-mails, which are sent to you with your consent, you agree to the use of web beacons, provided that you have not prevented the installation of web beacons by changing the settings on your computer.
Cookies currently used on the website (current status of our cookie use, its purpose, impact on privacy and permanence):
- Session ID: The web server may generate session cookies that are necessary for the use of certain interactive elements of the website (e.g. contact forms or login). The cookie contains a session ID, by which your visit is distinguished from those of other users visiting the website at the same time. Session cookies are considered necessary for the use of the website and do not require your consent.
- Google Analytics: The website uses Google Analytics. Google Analytics applies multiple first-party cookies to ensure that each subsequent visit to the site can be attributed to the same (unique) visitor. It also shows how you found the page.
- Matomo Analytics: The website uses Matomo Analytics. Mantomo Analytics applies multiple first-party cookies to ensure that each subsequent visit to the site can be attributed to the same (unique) visitor. It also shows how you found the page.
- Website navigation: The content management tool creates several first-party cookies. These refer to session cookies that are deleted as soon as you close your browser. These cookies enable the proper functioning of our website. The data is aggregated and can be assigned to any person. Based on the data collected using these first-party cookies, aggregated reports are produced that provide insight into how visitors access and use the site. These reports provide insights into general visitor behaviour and are used to update and improve the website.
- Third-party cookies: Third-party cookies are cookies created by partners. If these partners are allowed to embed a cookie on any page on the site, the site provider will alert you to the terms and conditions and clarify that the collection of information by such cookies requires the consent of the user. You can refuse such consent by changing your computer settings. Cookies from advertising partners are used and external content from third parties is embedded in the website. These cookies belong to the third-party provider and thus can only be viewed and managed by the third party. Third parties include Facebook and Twitter, whose cookie policy can be viewed on their websites. Furthermore, the Google Maps tool and Facebook’s ‘Like’ plug-in are used. In this context, these providers’ privacy policies apply. The website provider has no direct control over the content of the cookies that these plug-ins generate.
- Miscellaneous: Occasionally, other services that can create cookies on your computer are tested. In this case, the appropriate usage is listed here.
Changing your cookie preferences
Configuring your Internet browser is a free and effective way to manage cookies. You have the following options:
- allow the use of all cookies embedded in the pages and content you access. Note: These cookies can only be read by their creators, but this process is not final. You can deactivate the cookies later (the management of cookies depends on your Internet browser, see their instructions).
- disable the use of cookies on your device. This may impair navigation. Certain functions require cookies (so it is possible, for example, that your operating system is not recognised or the expected language is not displayed). The website operator does not accept any responsibility for inconveniences due to possible malfunctions of the services should the necessary cookies be unavailable.
- set your browser so that you are asked for consent before the installation of new cookies on your device.
The type of cookie management depends on your browser. More instructions for use can be found here:
Detailed information on data privacy
Server log files
For technical reasons the following details will be sent to us or our web space provider from your browser. (Browser including version, operating system, website with the link to our site, pages visited, date and time of access and IP address) These anonymous data are stored separately from personal data and cannot be traced back to a specific person. They will be used to generate statistical evaluations.
Newsletter
You have the option of subscribing to our newsletter via the website. To do so, you will need to give us your e-mail address and a statement that you agree to receive this newsletter. We use this newsletter to provide you with regular updates about our latest offers. We apply a double opt-in procedure to check whether you have really subscribed to the newsletter. Upon subscription, our system stores the IP address and date of the subscription, so that we can meet our duty of information in the event of abuse. All collected data will be used exclusively for sending the newsletter. The form of address, name and language have the purpose of personalising and localising our newsletter. You can unsubscribe from the newsletter at any time via the relevant link in each issue or by sending us an e-mail. We will then immediately delete any of your data associated with the sending of our newsletter.
Web analysis
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Cookies are used for this purpose, making it possible to analyse the way in which users use our website. The resulting data are sent to a Google Analytics server in the USA and are stored there. You can prevent this by setting your browser so that no cookies are stored. We have concluded a contract data processing agreement with this service provider. We use Google Analytics with the IP anonymisation function, which truncates and anonymises your IP address. Our relationship with this web analysis company is based on an adequacy decision by the European Commission, known as a Privacy Shield in the case of Google. Data processing is carried out as stipulated by the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1f) (legitimate interests). The matter that concerns us with regard to the GDPR (legitimate interests) is the improvement of our website and its contents. User data are stored for a period of 26 months. If you wish to opt out of Google Analytics, Google provides a Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Remarketing
Our website uses the remarketing functions of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This enables us to provide visitors to our websites with targeted, personalised and interest-related advertising. The adverts are shown on the basis of a cookie-generated analysis which reflects previous usage and surfing patterns. No personal data are saved. For this purpose, a cookie is stored that collects anonymised data reflecting the interests of users and customising the advertising accordingly. You can permanently refuse the use of cookies for retargeting purposes by disabling all interest-based Google advertising via this link: https://www.google.com/settings/ads/onweb/
Facebook Pixel
With your consent, we use Facebook’s visitor action pixel, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), on our website. It enables us to track user activity after they have viewed or clicked on a Facebook advert. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way are anonymous, that is, we cannot see the personal data of individual users. However, these data are stored and processed by Facebook, and we will inform you about this according to our current knowledge. Facebook may combine such data with your Facebook account and use them for its own advertising purposes, in accordance with Facebook’s data privacy policy https://www.facebook.com/about/privacy/. This can enable Facebook and its partner companies to display adverts both on and outside of Facebook. Facebook can also save a cookie to your computer for such purposes.
Facebook
Our website uses several plug-ins provided by Facebook – Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You will recognise such a plug-in by the blue “F” for Facebook or the word “Facebook” displayed on it. When you visit our website, this plug-in establishes a connection to Facebook servers and sends data. The information you view is sent by the servers directly to your browser and is displayed there, while the information about your visit to our website is also sent to Facebook. When you are logged onto Facebook, the information that is sent in this way can be directly matched up with your account. Whenever you interact with a plug-in function – e.g. when you click the “Like” button – your browser sends this information directly to Facebook, where it is then stored. Subsequent further processing of this information is within Facebook’s responsibility, and you will find the relevant terms and setting options in the Facebook data privacy statement. If you want to prevent your personal data from being transmitted to Facebook, make sure you log out of Facebook before visiting our website.
Data saved when booking online
Please note that in order to conduct an online booking and so that we can then manage the contract within the online booking system, we store the visitor’s cookies and IP data as well as the data of the relevant connection owner provided when booking online. In addition, we store all the booking data required for contract management. The data you have provided are necessary for contractual performance and/or for the implementation of pre-contractual activities. Unless we have these data, we cannot conclude the contract with you. Data will not be transmitted to third parties, with the exception of the relevant channel manager, hotel programme and/or the transmission of credit card details to the processing bank or payment service to collect payment for the online booking, and also with the exception of our accountants for the fulfilment of our tax obligations. If the online booking is cancelled without being concluded, the data we have stored will be erased. If an online booking is carried out successfully, all the data arising from the contractual relationship will be stored until the expiry of the retention period under tax law (7 years). Data processing is carried out on the basis of the Austrian Telecommunications Act (TKG), Section 96 (3), and the GDPR, Article 6 (1a) (consent) and/or Article 6 (1b) (processing necessary for the performance of a contract).
Google Maps
Our website uses the functions of the map provider Google Maps, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Maps places a cookie on your computer in order to collect and process user settings and data. If you wish to prevent the transmission of data to Google, you need to disable the JavaScript function in your browser. However, this limits the usability of Google Maps. Click here for the Google Terms of Service: https://policies.google.com/terms
Google Fonts
Our website uses certain fonts from the Google Fonts Service, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We need this service in order to display the font we have used. The font is called up from the Google server and then loaded into the browser cache. When downloading the font, your IP address and details of the website you visit are sent to Google. Click here for further details. Google Fonts: https://developers.google.com/fonts/faq Google Privacy Policy: https://policies.google.com/privacy
YouTube videos
Our website uses the functions of the video portal YouTube, a division of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Whenever a webpage with a YouTube video is accessed, a link to the YouTube (Google) servers is created. The minimum data sent to Google is your IP address. To prevent personal data from being sent to Google, you will need to log out of your Google account before visiting our website. Further details can be found in the YouTube Privacy Guidelines: https://www.youtube.com/t/privacy_guidelines
Privacy statement for the use of Google +1
Collection and dissemination of information: The Google +1 button lets you publish information worldwide. The Google +1 button gives you and other users personalised content from Google and their partners. Google stores both the information that you gave +1 for content and information about the page that you viewed on clicking +1. Your +1 button can be viewed with your profile name and photo in Google services such as search results or in your Google profile, or elsewhere on websites and Internet advertisements. Google collects information about your +1 activities to improve Google services for you and others. To use the Google +1 button you require a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used for all Google services. In some cases, the name may replace another name used for sharing content through your Google account. The identity of your Google profile can be displayed to users who know your e-mail address or are in possession of other information that can identify you. How the information is used: In addition to the uses outlined above, the information you provide will be used in accordance with Google’s privacy policy. Google may publish aggregated statistics about +1 user activities, and/or may pass them on to users and partners such as publishers, advertisers and related sites.
Privacy statement for the use of Twitter
Twitter functions are integrated into our web pages. These functions are offered by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using Twitter and the Retweet feature, websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. Please note that we as website providers have no knowledge of the content of the transmitted data or their use by Twitter. For details, please see Twitter’s privacy policy at https://twitter.com/en/privacy. You can change your privacy settings on Twitter in the account settings at https://twitter.com/account/settings
Other third-party tools
Our website uses functions, widgets and plug-ins from the following third-party providers:
- TripAdvisor (review widget): TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA
- HolidayCheck (review widget): HolidayCheck AG, Bahnweg 8, 8598 Bottighofen, Switzerland
- flickr: Verizon Privacy Office, DC 20005
These third-party tools receive your IP address in order to function. We have no control over whether the third-party provider might save the IP address, for instance for statistical purposes. Further details can be found in each third party’s data privacy policy.
Hotjar
This website uses functions of the Hotjar web service, operated by Hotjar Ltd, a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). Hotjar uses cookies. These are text files that are saved to your computer and which permit an analysis of site use. The information created by cookies on your use of this website is usually sent to a Hotjar server, where it is then stored. When visiting a Hotjar-based website, you can prevent the collection of your data by Hotjar at any time by visiting our Opt-out page and clicking “Disable Hotjar”, or by enabling “Do Not Track” (DNT) in your browser.
SumoMe
This website also uses SumoMe, a website analysis service provided by Sumo Group Inc. (1305 E. 6th St 3, Austin, TX 78702, USA). If your browser permits it, SumoMe saves cookies to your computer when you visit the website. Whenever you use this site, data about your usage activities may be sent to and saved by servers of the Sumo Group Inc. The Sumo Group Inc. may pass on information to third parties if required to do so by law or if usage data are to be processed by third parties. To prevent usage data, usage patterns, the IP address, etc. from being collected, passed on or processed, you can disable JavaScript in your browser or use a tool such as NoScript. More details on the subject of data privacy and data used by SumoMe can be found at https://www.appsumo.com/privacy/.
Information on Online Dispute Resolution
The EU Commission offers the option of online dispute resolution via a platform it runs (the so-called ODR Platform). The ODR platform can be used for out-of-court settlement of disputes over online purchase contracts and service contracts. The platform is available via the following external link: https://ec.europa.eu/consumers/odr/.
Updates to this Data Privacy Policy
We regularly update this Data Privacy Policy. Should you have any questions on our Data Privacy Policy, please contact us.
Contact for data privacy:
Hotel Berner Zell am See
Tourismus & Dienstleistungs GmbH & CoKG
Nikolaus – Gassner – Promenade 1
5700 Zell am See, Austria
Tel.: +43 6542 779
E-Mail: info@bernerhotel.com
